Frequently asked questions
What kind of merchandise do you sell?
We offer a curated range of apparel inspired by Chaiiwala® culture — including graphic tees, caps, and limited-edition drops celebrating chai, street food, and community vibes.
Are the T-shirts unisex?
Yes! All our T-shirts are designed to be worn by everyone — they’re relaxed fit and perfect for any chai enthusiast.
How do I choose my size?
We recommend checking our size guide on each product page. If you're in between sizes, we suggest sizing up for a more relaxed streetwear look.
Yes, we ship nationwide! Shipping times and rates will vary depending on your location.
Yes, the device is completely waterproof and suitable for use in showers and baths.
How long does delivery take?
UK orders typically arrive within 3–5 working days. International orders may take 7–14 days, depending on customs and local services.
Can I return or exchange an item?
Absolutely — returns and exchanges are accepted within 14 days of delivery, as long as items are unworn and in original condition. Check out our returns page for full details.
Is the artwork on the T-shirts exclusive?
Yes! Every design is original and created in collaboration with artists who understand the Chaiiwala® vibe. Most are limited-run — once they’re gone, they’re gone.
How long does delivery take?
UK orders typically arrive within 3–5 working days. International orders may take 7–14 days, depending on customs and local services.
Will there be new drops or collections?
Yes — we’ll be launching seasonal and limited collections throughout the year. Sign up to our mailing list or follow us on Instagram to stay in the loop.
Can I buy merchandise in-store at Chaiiwala® locations?
Currently, our merch is exclusively available online — but we’re working on bringing it to selected stores soon.
Who can I contact if I have an issue with my order?
Drop us an email at [email protected], and our team will get back to you within 48 hours. We’ve got you!